Why bad credit mortgage customers deserve good service

Should you receive shoddy service because you're in a bad credit situation?

We don't think so. As specialist bad credit mortgage advisors, we know that you have enough letters to answer and explanations to give without getting hassle from your mortgage broker. In fact, we believe that your mortgage advisor should commit to you for the long term, making sure that you can move out of your bad credit situation and eventually get a positive credit rating and move to a traditional mortgage.

Why good service matters

A successful business is built on good products and good service. A commitment to looking after customers, providing them with relevant suggestions and useful advice is one of the hallmarks of an excellent bad credit mortgage advisor. If you are trying to find a mortgage and you suffer from bad credit, you want to choose an advisor who is both knowledgeable about the products you need and sympathetic to your circumstances. Good service matters particularly in situations like yours because:

• You need support - if you're experiencing financial difficulties, you are probably out of your depth, and don't know how to regain control over your money, and improve your credit rating. You need an advisor who can support you through your financial problems.

• The products are complex - lending money for bad credit mortgages is a specialist market, and you may even be too embarrassed by your financial problems to talk to a high street bank or ask your friends for help. The bad credit mortgage market can be complex and you need expert help and advice to ensure that you choose the right mortgage.

• You need advice - many bad credit mortgage companies simply see you as another product sold. Good service means that your mortgage advisors see you as an individual and are prepared to take the time to find out about your current situation. This helps them to recommend the right products and to give you general advice on how to improve your finances. They will continue to keep in touch with you to make sure you are still on the right track.

• You can stop worrying - being in debt or having a bad credit rating is stressful. Trying to get a mortgage under these circumstances is difficult and not all advisors will treat you with respect. When you find an advisor who's willing to listen, and who can then find a mortgage that's right for you, you can stop worrying about your finances and start concentrating on recovering your financial health.

At Leybridge Limited, good service is an integral part of what we do. Our aim is to look after you, help you with your financial position and find you a bad credit mortgage that you can afford. We don't forget you once we've found a mortgage for you - we keep in touch to make sure that you are making positive progress with your money, and we recommend better mortgage products as your bad credit situation improves. It is this level of service that earns us testimonials from clients and lenders alike.

To find out how Leybridge Limited's excellent service can take the stress out of getting a bad credit mortgage, call us today on 0800 977 7587.